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  1. Building good customer relationships Chris Derrer 30-Oct-2018
  2. Conserving Water... Does It Really Matter? Chris Derrer 22-Oct-2018

Building good customer relationships

Chris Derrer - Tuesday, October 30, 2018

We know that having depth in your customer base is ESSENTIAL. If you work as a plumber for a plumbing company then it’s not really your job to worry about building a customer out of a lead, but it’s about building a rapport and a trust with the customer you will ultimately converse with in the flesh, when the job comes to be done. So here are some of our top tips to build a friendly, yet trustworthy rapport with a customer.

  1. Demonstrations of previous work

If there’s one thing that will make a potential client into customer is to show them your previous work (through pictures, video, social media, etc…). This will not only show that you are a competent plumber but also can be trusted to do a job properly and you have pride in your work.
      2. Social Media reputation

Firstly, if you don’t have your services as a sole-trading plumber advertised on Facebook, Twitter, Instagram etc… Then please do so. This can not only act as your portfolio that we mentioned in the previous point, but other customers can leave reviews of your latest work as well as tag you in posts where someone needs a plumbing & heating expert, through a simple recommendation.

      3. Go to breakfast mornings & trade days

These are perfect networking events, not only to meet other like-minded plumbers and get your hands on some bargains but also here, you can build yourself a supply chain from merchants and other folk in the trade who may be looking to sub-contract your time as a plumber for an electrician, or construction worker who may need a plumber on-site.

      4. Courtesy

This one’s a simple one; basic politeness and flattery will get you anywhere and everywhere, just so long as you are sincere about it and not clearly putting on a front, don’t be THAT guy. You’re supposed to be someone they can count on in emergency to be supportive and efficient, so it only makes sense that you show them your professionalism in your approach to problems… as well as your friendliness and manners.

     5. Get listed

Nothing will instil trust in your services as a plumber, than being listed on the relevant listing websites and gaining a whole host of top reviews. Being on a site like Check-A-Trade or Rated People offers a huge advantage over a tradesperson that isn’t listed. Afterall, they could be just any old cowboy, just like you could be any old cowboy. But not now, because you’re listed in all the right places and have reviews that tell the world that you are the real deal!

Conserving Water... Does It Really Matter?

Chris Derrer - Monday, October 22, 2018

We all know it, water is the most necessary substance on the planet to create and sustain life. It’s even more important to plumbers… as it is a big part of your working life too. Along with consuming water, look at all the other things we use water for; namely washing ourselves, heating our environments and cleaning things around us.

It is thought by most people that water is extremely abundant, but did you know only around 2% of the world’s water is currently fit for human consumption? But what about the remaining 98% of water and why can’t we consume it? Simple, it’s salt water in the oceans, or currently still frozen in the polar ice caps. Oh and not forgetting the water being flushed down the toilet right now! Either way, should we conserve water? Does it really matter?

YES! Here are some reasons why:

1. Summers are getting really hot!

This past summer may just have been the hottest on record and it’s been going that way since the 1976 heatwave across the British Isles. Last year was also a very warm summer, and the year before that… With soaring temperatures, water can dry out in the major cities like London. By conserving water, you can ensure we all have enough water to live at least pretty comfortably… you may just need to give the hose pipes a rest and let your lawn suffer a bit!

2. There is a major over-usage

As mentioned above, water is used in everything; agriculture, Thermoelectric power, industry and the treatment of livestock that we would eat for food. These kinds of sectors and industries run everyday, 24/7 at some kind of capacity. This usually cannot be helped and is often managed as responsibly as possible… however, we can all help. People that take regular baths or those taking long showers, leaving the tap on when brushing teeth/shaving, etc. You’d be pretty amazed how much water we can all save as individuals by switching from baths to showers and turning the tap off while we brush our teeth twice a day!

3. There’s a population increase

Like we said in the opener, we have always needed and always will need water. We constantly use it for heating, Washing, consuming, cleaning and cooking. If the number of people inhabiting the planet skyrockets as predicted over the next 20 years, water conservation will basically have to be law, otherwise people would waste what limited water we would have left. There are lots of water saving innovations we can install in our homes, so just ask in branch for some tips and product ideas and one of our friendly members of staff will help as much as possible!


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