Customers don’t like being made to feel daft… But when you are a plumber, there’s never a shortage of people who create their own problems for you to fix. Repeat business is good, however, being called out to fix silly problems customers cause themselves isn’t, especially if it’s the same customers again and again… you know the sort!
So, what can you do to best advise customers on their destructive habits?
- “Sorry but, cooking oil doesn’t belong down the sink”
If you find yourself unclogging the same sink again and again, perhaps it’s time to nicely approach the customer and say “You wouldn’t happen to pour your used oil down here would you?”, if they reply yes then tell them this simply isn’t the place to just put it. Used cooking oil needs to be mixed heavily with water before going down the drain, or it can be soaked up by paper towels and then dispose of them in the bin.
- “Call us when you first notice the problem”
Most problems in plumbing can be dealt with most easily if they’re dealt with straight away. Much like with human health, if you’re worried about a problem, get a professional to check it and make the odds of an easy fix much greater! For example, if your client has an issue with the lack of drainage from their basin, then we all know this is usually a sign of a clog that has started somewhere underneath. However, the seriousness of most blockages can be reduced by catching the blockage early, by noticing when the delay between pulling the plug and the basin being empty is starting to become noticeably longer.
- “Don’t flush that”
If it hasn’t come out of their body and if it isn’t toilet paper, don’t flush it. Simple as that. Toilets aren’t made to flush wet wipes, nor are they made to flush old makeup sponges. They’re certainly not made to flush dead goldfish! If your customer has kids that love flushing unsuitable items, you know… like toys, the odd sock, your car keys, then advise them on babyproofing the loo to save any more costly call outs!